Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Grand Blanc, MI

8d•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic, performing patient check-in and check-out, booking appointments, preparing and maintaining equipment and the physical environment, and assisting with patient care. The coordinator carries out duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The role supports a safe, clean, and organized clinic environment; communicates with patients and visitors; handles scheduling, insurance verification, payments, and accurate entry of procedure codes into the EMR; and performs end-of-day procedures and other office support as needed. The position is located in Grand Blanc, Michigan, and is full-time.

Requirements

High school diploma or GED required.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills, with attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in the correct order consistently.
May be required to stoop, kneel, crouch, or lift; must occasionally be able to lift up to 50 pounds.
Ability to sit consistently for many hours at a time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses preferred.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory and maintain safety and sanitary requirements.
Assist with treatment-room setup and clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients of services to help assure their treatment goals are met.
Verify insurance.
Meet with patients on their first visit to ensure necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Enter procedure codes accurately into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed and other duties as assigned.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.