Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Grand Blanc, MI

7d•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic setting, performing patient check-in and check-out functions and booking appointments. The position prepares and maintains equipment and the physical environment for daily activities and assists with patient care. Duties are performed in compliance with confidentiality requirements while promoting the organization’s mission and philosophy. The coordinator supports clinic operations by welcoming patients and visitors, managing calls and messages, scheduling and reminding patients about services, verifying insurance, completing first-visit paperwork, and collecting patient payments. The role also supports treatment-room setup and clinic safety, maintains inventory and cleanliness, processes payments, enters procedure codes into the EMR, completes end-of-day procedures, and performs other office support duties as needed.

Requirements

High school diploma or GED required.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word.
Strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Consistent and regular use of a phone.
Ability to keep numbers in correct order consistently and regularly.
Regular and consistent use of a keyboard and mouse.
May be required to stoop, kneel, crouch, or lift.
Ability to occasionally lift up to 50 pounds.
Ability to sit consistently for many hours at one time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses preferred.

Responsibilities

Greet patients and visitors in a courteous and friendly manner.
Oversee clinic cleanliness and inventory.
Maintain safety and sanitary requirements.
Assist with treatment-room setup and clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help assure treatment goals are met.
Perform insurance verification.
Meet with patients on their first visit to ensure necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Ensure procedure codes are accurately entered into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Perform other duties as assigned.