Patient Care Coordinator I

Tulane University • New Orleans, LA

1d

About The Position

The Patient Representative is part of the Tulane University Campus Health team, which supports and promotes student health and wellbeing through a multidisciplinary, comprehensive approach. This position is based in the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The Patient Representative is responsible for front desk operations, including welcoming patients and visitors, entering and verifying insurance information, answering phones, scheduling appointments, checking out patients after visits, and providing excellent customer service. The role works closely with the Senior Patient Representative to coordinate patient care with nurses and providers and help maintain a consistently high standard of care. It contributes substantially to the ongoing integrity of clinic operations.

Tulane University is an independent research university located in New Orleans and serves a student body of more than 13,500 through Campus Health, which is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC).

Requirements

• High school diploma or equivalent.
• Two years of office experience, including one year of customer service.

Nice To Haves

• Three years of experience in a medical setting.
• Experience with third-party billing and insurance.
• Certification as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.

Responsibilities

• Greet patients and visitors upon arrival.
• Enter and verify insurance information.
• Answer phones and schedule appointments.
• Check out patients after their visits.
• Provide excellent customer service.
• Work with the Senior Patient Representative to coordinate patient care with nurses and providers.
• Contribute to the integrity of clinic operations and help maintain a consistently high standard of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED