Patient Care Coordinator I

Tulane University • New Orleans, LA

1d • Onsite

About The Position

The Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible for front desk operations. The patient representative greets patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. Works closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard of care. This position contributes substantially to the ongoing integrity of clinic operations.

Requirements

• High School diploma or equivalent
• Two (2) years of office experience to include one (1) year of customer service

Nice To Haves

• Three years’ experience in a medical setting.
• Experience with third party billing and insurance.
• Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.

Responsibilities

• Greets patients and visitors upon arrival.
• Enters and verifies insurance information.
• Answers phones.
• Schedules appointments.
• Checks out patients after their visit.
• Provides excellent customer service.
• Works closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED