Patient Care Coordinator I (Peabody)
About The Position
OP Specialty Bracing is growing, and we believe our team is the key to our success. We are hiring a Patient Care Coordinator to join our team. If you are a motivated, caring individual who wants to make a difference in the lives of children, we encourage you to apply today! Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.
Requirements
- Enjoy interacting with children
- Detail oriented
- Strong organizational skills
- Strong people skills
- Ability to multitask in a fast-paced environment
- Team player
- Ability to work with minimal supervision
- Ability to handle pressure
- Ability to meet deadlines
- High School or Associate Degree
- Related experience and/or training
- Good verbal and written communication skills
- Compassionate, efficient, and professional
- Exceptional computer skills
- Maintain HIPAA compliance
Nice To Haves
- High level of discretion to maintain confidentiality of sensitive information
- Adaptable to a dynamic environment
Responsibilities
- Greeting patients
- Checking patients in and out
- Multi-line phone coverage
- Liaison for referring physicians/groups
- Register patients by collecting insurance information, demographics, etc.
- Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.
- Verify patient insurance and initiate prior authorizations
- Collect patient balances
- Coordinate with referral sources to obtain physician schedules
- General chart maintenance using Nymbl software
- Scan and upload documents to electronic chart
- Support the clinic staff and office flow
- Chart checks for fitting appointments using the standard checklist form
- Work closely with billing team to ensure all documentation for claims are uploaded
- General office organization
- Following standard practices to deliver patient devices
- Coordinate and schedule all appointments.
- Review patient no shows daily: call, document, and reschedule appointments
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long & Short-Term Disability
- Life Insurance and AD&D
- Retirement Savings Plan
- Paid Time Off (PTO) & Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
