Patient Care Coordinator I

Tulane University • Metairie, LA

8h

About The Position

The Patient Care Coordinator I for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Care Coordinator I timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

Requirements

• High School Diploma/Equivalent
• Two (2) years’ customer service experience
• Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment.
• For identified jobs, drug screening will be required.
• The background investigation requires occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

Nice To Haves

• Some knowledge of medical terminology.
• Prior experience in a clinic/healthcare setting.
• Prior experience with electronic medical records.

Responsibilities

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.
• Knowledge of Microsoft Word and Excel.
• Strong customer service/patient relations skills.
• Strong communication skills - ability to enhance operations, productivity, and efficiency.
• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.
• Ability to present oneself and one’s ideas with clarity, confidence, and poise.
• Ability to maintain confidentiality in all work performed.
• Ability to interact professionally with individuals.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED