Patient Care Coordinator I (Philadelphia)
About The Position
Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.
Requirements
- Related experience and/or training
- Detail oriented
- Strong organizational and people skills
- Ability to multitask in a fast-paced environment
- Team player
- High level of discretion to maintain confidentiality of sensitive information
- Ability to work with minimal supervision
- Handle pressure and meet deadlines
- Good verbal and written communication skills
- Compassionate, efficient, and professional
- Exceptional computer skills
Nice To Haves
- Enjoy interacting with children
Responsibilities
- Greeting patients
- Checking patients in and out
- Multi-line phone coverage
- Liaison for referring physicians/groups
- Register patients by collecting insurance information, demographics, etc.
- Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.
- Verify patient insurance and initiate prior authorizations
- Collect patient balances
- Coordinate with referral sources to obtain physician schedules
- General chart maintenance using Nymbl software
- Scan and upload documents to electronic chart
- Support the clinic staff and office flow
- Chart checks for fitting appointments using the standard checklist form
- Work closely with billing team to ensure all documentation for claims are uploaded
- General office organization
- Following standard practices to deliver patient devices
- Maintain HIPAA compliance
- Coordinate and schedule all appointments.
- Review patient no shows daily: call, document, and reschedule appointments
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long & Short-Term Disability
- Life Insurance and AD&D
- Retirement Savings Plan
- Paid Time Off (PTO) & Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
