Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Reading, PA

4d•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic, performing patient check-in and check-out and scheduling appointments. The coordinator prepares and maintains clinic equipment and the physical environment, assists with patient care, and carries out duties in compliance with confidentiality requirements while promoting the organization’s mission and philosophy.

Requirements

High school diploma or GED.
0–2 years of experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a busy environment.
Regular phone use and consistent accuracy when keeping numbers in the correct order.
Regular use of a keyboard and mouse.
May need to stoop, kneel, crouch, or lift; must occasionally be able to lift up to 50 pounds.
Ability to sit consistently for many hours; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory, and maintain safety and sanitary requirements.
Assist with treatment-room setup and clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help ensure treatment goals are met.
Verify insurance.
Meet with first-visit patients to ensure required paperwork is completed.
Collect co-payments, co-insurance, and deductibles at each office visit.
Process credit-card payments.
Accurately enter procedure codes into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed and other duties as assigned.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.