Patient Care Coordinator I

Shawnee Health Service•Carbondale, IL

About The Position

Shawnee Health is seeking a Patient Care Coordinator I for its Shawnee Health office. The position reports directly to the Patient Care Coordinator Supervisor. The coordinator schedules referrals, diagnostic tests, and treatments; supports prior authorization and medical-record processes; follows up to ensure patients complete ordered care; and works with the social service team to identify patients who may need additional assistance. The role also supports onboarding and training of new employees and monitors referral access issues. The starting salary is $16.00. Full-time employee benefits include paid vacation, personal days and holidays, sick days, retirement plan contributions, health and dental insurance with an employer contribution, life insurance, long-term disability insurance, and optional supplemental insurance policies.

Requirements

Competence in the use of computers.
Ability to solve problems independently.
Ability to work with little direct supervision.
Excellent written and verbal communication skills.

Responsibilities

Schedule provider-ordered medical referrals, diagnostic tests, and treatments; notify patients, explain directions, and complete related documentation in the Electronic Medical Record.
Review and select medical records relevant to referrals, diagnostic tests, and treatments to send with orders to providers or facilities.
Complete insurance pre-authorizations for referrals and diagnostic testing when required.
Follow up on referrals and diagnostic tests to confirm completion and receipt of reports, including consult notes and test results.
Notify providers when patients have not completed referrals or tests.
Complete assigned EHR tasks.
Work with the social service team to identify patients with special needs, including financial assistance, transportation, pharmaceutical assistance, interpretation, or special accommodations.
Assist the Patient Care Coordinator Supervisor with training new employees.
Monitor referral access issues and provide consistent feedback to the Patient Care Coordinator Supervisor.

Benefits

12 vacation days earned in the first year.
11 paid personal days/holidays per calendar year.
6 sick days earned per year.
Retirement plan with a 3% company contribution after becoming eligible; an employee matching contribution is not required to receive this benefit.
Possible additional profit-sharing contributions to the retirement plan.
Employee deferrals to the 401(k) and Roth plan available.
Health and dental insurance with an employer contribution.
$50,000 in life insurance at no cost to the employee.
Company-provided long-term disability insurance at no cost to the employee.
Other supplemental insurance policies available for purchase by the employee.