Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Bradford, PA

10d•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic, performing patient check-in and check-out and scheduling appointments. The role prepares and maintains equipment and the physical environment for daily activities and assists with patient care. Duties are performed in compliance with confidentiality requirements and while promoting the organization’s mission and philosophy. The position supports a safe, clean, and organized clinic environment; communicates with patients and visitors; handles appointment and payment processes; and provides other office support as needed. Phoenix Physical Therapy states that it is an equal opportunity employer and considers qualified applicants without regard to protected characteristics.

Requirements

High school diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a busy environment.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in correct order consistently and regularly.
May be required to stoop, kneel, crouch, or lift; must occasionally be able to lift up to 50 pounds.
Must be able to sit consistently for many hours at a time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory.
Maintain safety and sanitary requirements.
Assist with treatment-room setup and clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help ensure treatment goals are met.
Verify insurance.
Meet with patients on their first visit to ensure necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit-card payments.
Ensure procedure codes are accurately entered into the EMR.
Maintain patient confidentiality in accordance with company guidelines.
Conduct end-of-day procedures according to the company procedure manual.
Perform other office-support work as needed.
Help maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Perform other duties as assigned.