Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Wetumpka, AL

7d•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic, performing patient check-in and check-out and booking appointments. The role prepares and maintains equipment and the physical environment for daily activities and assists with patient care. All duties are performed while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The coordinator helps maintain a clean, safe, and sanitary clinic; supports treatment-room setup and clinic safety; communicates with patients and visitors; schedules and reminds patients about services; verifies insurance; collects payments; and enters procedure codes into the EMR. The role also completes end-of-day procedures and other office support work as needed. Phoenix Physical Therapy is an equal opportunity employer committed to a diverse workforce.

Requirements

High School Diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR Certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills, with attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in correct order consistently and regularly.
May be required to stoop, kneel, crouch, or lift.
Ability to occasionally lift up to 50 pounds.
Ability to sit consistently for many hours at one time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory and maintain safety and sanitary requirements.
Assist with treatment-room setup and clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help assure their treatment goals are met.
Perform insurance verification.
Meet with patients on their first visit to ensure necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Ensure procedure codes are accurately entered into the EMR.
Maintain patient confidentiality in accordance with company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed and other duties as assigned.
Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.