Patient Care Coordinator I

Phoenix Physical Therapy•Glen Burnie, MD

2d•$15 - $17•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic setting, performing patient check-in and check-out, scheduling appointments, and preparing and maintaining the clinic’s equipment and physical environment. The role also assists with patient care and carries out duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The position supports clinic operations through patient communication, appointment reminders, insurance verification, payment collection and processing, accurate entry of procedure codes into the EMR, and end-of-day procedures. It also helps maintain a clean, safe, and sanitary clinic and performs other office support duties as needed.

Requirements

High school diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills, with attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a busy environment.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in correct order consistently and regularly.
May be required to stoop, kneel, crouch, or lift; must be able to occasionally lift up to 50 pounds.
Ability to sit consistently for many hours at a time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory.
Maintain safety and sanitary requirements.
Assist with treatment-room setup and with clinic supervision and safety.
Answer phones and relay messages.
Schedule and remind patients of services to help ensure their treatment goals are met.
Verify insurance.
Meet with patients on their first visit to ensure necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Ensure procedure codes are entered accurately into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work and duties as assigned.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.