Patient Care Coordinator I
About The Position
The Patient Care Coordinator I is an entry-level role in the Patient Care Coordination job family and serves as a primary point of contact for patients, providers, and staff. The position supports patient access to care through registration, scheduling, demographic and insurance verification, and customer service. Accuracy, attention to detail, and adherence to established workflows are essential. The role supports clinic operations through patient communication, appointment management, check-in, outreach, and coordination of travel documents and medical records. It also supports MySEARHC patient portal enrollment, maintains patient confidentiality, follows SEARHC service standards, and participates in departmental improvement initiatives. Flexible scheduling may be required based on clinic operations.
Requirements
- Knowledge of customer service principles.
- Basic understanding of front-end revenue cycle and registration requirements.
- Accurate data entry and attention to detail.
- Effective oral, written, and interpersonal communication skills.
- Computer application skills sufficient to use medical databases competently.
- Ability to operate medical equipment, including a blood pressure cuff, pulse oximeter, and EKG machine.
- Ability to prioritize, multitask, and work independently in a fast-paced environment with interruptions.
- Strong organizational and time-management skills.
- Ability to adapt quickly to new systems and workflows.
- Professionalism and consistent attendance.
Nice To Haves
- High school diploma or GED.
- Current Basic Life Support (BLS) certification.
- One year of healthcare, customer service, or administrative experience.
Responsibilities
- Serve as the primary point of contact for patients, providers, and staff by phone, electronic communication, or in person; manage clinic voicemail, text, and fax communications.
- Register and pre-register patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record.
- Perform patient check-in and support self-check-in, including confirming arrival, verifying key information, collecting copays, ensuring required forms are completed, and notifying the clinical team.
- Monitor appointment confirmations and follow up with patients regarding unconfirmed appointments.
- Schedule, reschedule, and cancel appointments across multiple service lines in accordance with established protocols.
- Manage assigned worklists related to scheduling and patient communication; conduct outreach to support care team and clinic priorities.
- Communicate clearly and professionally and escalate complex issues as appropriate.
- Receive, process, and route travel documents and medical records in accordance with policy.
- Collaborate with peers and care teams to support efficient clinic flow and patient experience.
- Uphold SEARHC Standards of Service Excellence and maintain patient confidentiality.
- Demonstrate understanding of and alignment with SEARHC's Mission, Core Values, and Vision in daily work.
- Participate in departmental improvement initiatives and maintain required competencies.
- Support enrollment in the MySEARHC patient portal.
- Perform other duties as assigned.
Benefits
- Retirement benefits
- Paid time off
- Paid parental leave
- Health insurance
- Dental benefits
- Vision benefits
- Life insurance
- Long- and short-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
