Patient Coordinator

Apex Eye • Frisco, TX

19d • Onsite

About The Position

A Patient Coordinator at Apex Eye is the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also involves administrative responsibilities that support a smooth patient check-in and check-out experience. The position is full-time, with offices open Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 7:30 a.m. to 12:00 p.m. The employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs. Reliable transportation is needed to travel to multiple work locations with minimal notice.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Ability to create a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet business needs.
• Reliable transportation that allows travel to multiple work locations with minimal notice.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the described physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Responsibilities

• Provide exceptional customer service in person and by phone; greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls and provide prompt, courteous service.
• Respect patients’ time and the doctor’s time and schedule by acting with urgency.
• Manage patient flow in the office.
• Know common fees for common visits and collect the correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED