Patient Care Coordinator

Dasco HME LLC•Hopkinton, MA

19d•$20 - $25

About The Position

The Patient Care Coordinator provides branch office services to patients and referral sources, including processing orders, coordinating delivery of products and services, and educating patients. The role also supports daily branch operations through inventory management, recordkeeping, office maintenance, and regulatory compliance. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and has no supervisory responsibilities. Work is primarily in a home or professional office environment, with some time in a warehouse. Occasional local deliveries may be needed, and overnight travel may be required for continuing education or meetings at the corporate office.

Requirements

High school diploma or GED equivalent.
Communication proficiency.
Compliance orientation.
Customer service and client focus.
Results-driven approach.
Stress management skills.

Nice To Haves

Associate’s degree in a related field.
Six months of experience in healthcare, medical, insurance, or DME customer service.

Responsibilities

Coordinate patient and referral services, including timely and accurate order processing, equipment delivery, warranty repairs and replacements, and follow-up.
Prepare orders for timely and accurate billing.
Provide customer service by phone, email, and face-to-face interactions.
Set up and advise patients and caregivers on equipment and service options, equipment care and maintenance, insurance coverage, payment options, and related information.
Support or manage branch operations, including inventory, recordkeeping, working reports, obtaining documentation, office maintenance and cleaning, and coordination of delivery technicians.
Ensure compliance with HIPAA, The Joint Commission, the State Respiratory Care Board, the State Pharmacy Board, and other applicable rules and regulations.
Perform other duties as assigned by the branch office manager.