Patient Services Coordinator I

Illinois Bone and Joint Institute LLC•Westmont, IL

13h•$17 - $22•Onsite

About The Position

The Patient Services Coordinator I delivers patient-centered customer service and supports IBJI teams. The position is responsible for accurate patient registration, effective appointment scheduling, and office duties that contribute to a positive patient experience, a collaborative team atmosphere, and company goals. The role is based at IBJI’s Westmont office and involves frequent interaction with patients, visitors, physicians, staff, and the public in a fast-paced office environment. A professional, adaptable, positive approach and a strong customer-service orientation are important.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service role.
Ability to handle highly confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Good working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge of insurance payers and eligibility.
Team-oriented approach.
Ability to work in a fast-paced environment and maintain a flexible schedule as needed.
Neat, professional appearance.
Strong written and verbal communication skills.
Results-oriented approach and concern for following appropriate processes.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Ability to meet the position’s physical demands, including hand dexterity for office equipment, calculator and keyboard use, stooping, bending, reaching, wearing a headset, mobility for errands or deliveries, extended sitting, and viewing a computer monitor.

Nice To Haves

Medical office experience preferred.
EHR experience; Epic experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors and provide high-quality customer service.
Prepare paperwork to support efficient operations and customer service.
Answer general inquiries.
Schedule appointments.
Handle phone reception, patient triage, and escalation to appropriate staff.
Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about necessary documents.
Complete patient check-in and check-out procedures.
Manage patient charts.
Collect and post patient-responsibility payments, including copayments and deductibles.
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other office duties as assigned.