Patient Care Coordinator
Platinum Home Health Services•Cleveland, OH
About The Position
The Care Coordinator serves as the central connection between referral sources, patients, families, physicians, and the clinical team. The role coordinates the patient journey from referral through admission, supporting timely communication, accurate documentation, insurance verification, and seamless scheduling. The coordinator helps ensure patients receive needed care when they need it and provides a welcoming experience for patients and referral partners. Sunday availability is required, and the coordinator selects a weekday of their choice.
Requirements
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
- Comfort learning electronic medical record (EMR) systems.
- Ability to prioritize competing responsibilities while maintaining attention to detail.
- Passion for helping others and supporting exceptional patient care.
Nice To Haves
- High school diploma or equivalent.
- One to two years of healthcare intake, scheduling, care coordination, or administrative experience.
Responsibilities
- Receive and process referrals from hospitals, physicians, facilities, and community partners.
- Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
- Coordinate Start of Care visits within required time frames.
- Communicate with patients and families regarding services, scheduling, and expectations.
- Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
- Maintain accurate documentation within the electronic medical record (EMR).
- Monitor referral progress and proactively resolve barriers to timely admission.
- Assist with scheduling adjustments and coordination across clinical disciplines.
- Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
- Provide exceptional customer service and create a welcoming experience for every patient and referral source.
Benefits
- Competitive compensation.
- Flexible scheduling.
- Comprehensive health insurance.
- Dental and vision insurance.
- Free access to telehealth services for all employees.
- 401(k) with employer match.
- Supportive clinical leadership.
- Opportunities for professional growth and advancement.
- Collaborative, team-oriented culture.
- Meaningful one-on-one patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
