Patient Financial Coordinator - School of Dental Medicine

Tufts University•Boston, MA

1d•Onsite

About The Position

Tufts University School of Dental Medicine’s Revenue Cycle Operations supports patient-care revenue cycle management and the dental school’s financial administration. The Patient Financial Coordinator works directly with the Patient Financial Administrator and supports multiple school clinics and clinical treatment areas, including faculty practices, specialty centers, and pre-doctoral and postgraduate clinics. This onsite, patient-facing role supports revenue cycle management by ensuring accurate patient and insurance information, facilitating frontend collections, and helping patients understand their financial responsibilities. The coordinator verifies insurance eligibility, benefits, limitations, and coverage for scheduled treatment; obtains required waivers and pre-treatment forms; and documents actions in patient accounts. The role requires deadline-driven work, exceptional accuracy, and communication with patients, students, residents, insurers, providers, and clinic teams. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. (37.5 hours per week), with an evening clinic rotation from 4:30 p.m. to 7:00 p.m. The stated pay range is $25.20 minimum, $30.10 midpoint, and $34.90 maximum; new hires generally can expect pay between the minimum and midpoint, based on related experience, expertise, and internal equity.

Requirements

Knowledge and experience typically acquired through a bachelor’s or associate degree, preferred; alternatively, a high school diploma or GED and 1–3 years of proven finance-related experience or compliant dental/medical healthcare financial, treatment-planning, claims, or financial-coordination experience involving insurance benefits, eligibility, limitations, and guidelines.
Exceptional emotional intelligence and customer-service focus for internal and external customers.
Excellent communication, attention to detail, organizational, and interpersonal skills.
Knowledge of dental/medical insurance pre-claims requirements, insurance processes, healthcare billing compliance, and insurance guidelines, rules, regulations, and requirements.
Working knowledge of prior authorizations and insurance verification, including accurate and timely communication to internal team members and patients about financial responsibilities based on eligibility, benefits, and coverage.
Experience coordinating benefits and expert attention to detail.
Excel knowledge; ability to work independently and as a self-starter, contribute as a leader and team player, think analytically, communicate technical information effectively, adapt, learn, and drive change.
Dental coder certification (CDC) required, or must be obtained within one year of hire.

Nice To Haves

Bachelor’s degree.
Certified Dental Coder (CDC) applicant with 3 or more years of dental/medical insurance verification and/or financial coordination experience in a fast-paced dental/medical healthcare setting.
Expert knowledge of Medicare, MassHealth, and commercial insurance pre-claims requirements, regulations, and guidelines.
Expert knowledge of axiUm software; familiarity with axiUm software is also listed as a preferred qualification.
Familiarity with ADA, CPT, and ICD-10 codes.
Experience in a fast-paced dental/medical setting.

Responsibilities

Enter patient demographic, insurance, and self-pay financial or collection information accurately and promptly to support frontend collections.
Review and reconcile patient accounts and explain financial responsibilities and treatment-related financial inquiries.
Confirm that scheduled and planned treatment meets insurance eligibility, benefit, limitation, and coverage guidelines, and obtain applicable waivers before treatment.
Obtain and track requested, necessary, or required pre-treatment forms.
Follow up with insurers, students, residents, patients, and internal teams.
Document and update actions and contacts in patient accounts.
Ensure patients accept, sign, and understand their responsibility to pay deductibles, coinsurance, copayments, and charges for non-covered services in full at the time of service.
Answer inquiries about insurance eligibility and benefit coverage.
Communicate with residents, clinic administration, healthcare providers, and insurers to ensure required standards are met and compliance is maintained; recommend resolutions when applicable.
Perform other duties as assigned.