Dental Financial Coordinator

Emergency Dental Care USA•Cape Coral, FL

About The Position

The Dental Financial Coordinator supports the clinical and business needs of the dental practice by helping patients understand their treatment plans, financial responsibilities, insurance benefits, and payment options. The role also handles front-office and administrative duties, supports the clinical team, and contributes to a positive patient experience. The position requires a patient-focused, organized, and professional team member with prior dental financial coordination and clinical dental experience. This is a full-time position requiring at least 3.5 days per week, including at least one weekend day. The practice operates on a compressed schedule from 9:00 AM to 9:00 PM, and candidates must have reliable availability within those hours. The role uses Dentrix and requires protecting patient information, complying with HIPAA requirements, and completing regular HIPAA training.

Requirements

At least 2 years of Dental Financial Coordinator experience.
Previous clinical dental experience.
Experience working in a dental office.
Experience discussing treatment plans, fees, payment options, and insurance with patients.
Comfort working in a fast-paced, patient-focused dental environment.
Availability to work at least 3.5 days per week, including at least one weekend day.
Availability to work within the 9:00 AM–9:00 PM compressed schedule.
Ability to perform the essential duties with or without reasonable accommodation.
Ability to communicate effectively with patients and team members.
Ability to protect patient information and maintain appropriate data safeguards.
Professional, organized, and detail-oriented, with strong communication skills.
Able to work independently while contributing to a team and effectively manage multiple tasks.
Self-motivated, reliable, able to take initiative, and caring and compassionate.

Responsibilities

Greet and welcome patients and create a positive first impression.
Manage front-office responsibilities, including answering phones and responding to patient inquiries.
Communicate professionally with patients, dental insurance companies, and team members.
Review treatment plans, fees, financial responsibilities, and payment options with patients.
Discuss insurance benefits and help patients understand their financial obligations.
Coordinate patient appointments and scheduling.
Maintain accurate patient records and documentation.
Use Dentrix for patient scheduling, records, and practice management.
Handle office email, mail, and other administrative responsibilities.
Support the clinical team and overall patient experience.
Maintain patient confidentiality and comply with HIPAA requirements.
Ensure administrative and financial tasks are completed accurately and on time.
Participate in periodic virtual or in-person training.