Patient Transfer Center Coordinator-HSO Patient Transfer Center - MSH-150 East 42nd Street-Full-Time-Night shift-7PM-7AM

Mount Sinai Health System•New York, NY

9d•$50 - $59•Onsite

About The Position

The Patient Transfer Coordinator facilitates inter-hospital transfers from outside affiliates and other hospitals into the Mount Sinai Health System. The coordinator ensures that patients meet Mount Sinai's clinical, financial, and regulatory criteria for transfer. The role handles transfer referrals and registration, coordinates clinical acceptance and bed availability, arranges appropriate ambulance transport, communicates with patients and involved parties, documents encounters, and maintains transfer statistics. The position is full-time on the night shift, from 7 PM to 7 AM, at the Mount Sinai Hospital Patient Transfer Center, 150 East 42nd Street.

Requirements

Four-year high school diploma or equivalent.
Successful completion of training as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required.
Minimum of 3 years of acute care experience.
NYS Paramedic Certification, BCLS, ACLS, and PALS are required.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as the point of contact for referrals and obtain information needed to initiate patient transfers into or between Mount Sinai Health System member hospitals.
Receive transfer requests from physicians, affiliate representatives, and families, and collect demographic, insurance, and clinical information.
Register patients completely and accurately in an expeditious and positive manner.
Coordinate and secure inpatient referrals to appropriate medical services for the designated patient population.
Connect with the accepting Mount Sinai physician to determine whether a transfer is clinically appropriate.
Follow up with patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others to expedite transfer approval.
Collaborate with Admitting and Throughput (Bed Management) to determine availability of an appropriate bed.
Arrange appropriate ambulance dispatch based on patient acuity, such as BLS, ALS, or Critical Care Medic.
Communicate transfer approval and transfer and admission timing to the referring and accepting hospitals.
Identify, analyze, organize, and resolve problems and issues in a timely, effective manner, collaborating with others to make sound, timely decisions.
Maintain and provide daily, weekly, and monthly statistics for submission to Administration.
Advocate for patients, families, and referring physicians to promote satisfaction with accessing and using the Mount Sinai Health System.
Monitor patient progress and communicate information among the patient, referrer, family, insurance company, and treatment team.
Promptly answer and screen inquiries while adhering to confidentiality agreements, policies, and procedures.
Document all patient encounters and enter clinical data into the referral tracking system.
Demonstrate knowledge of hospital, departmental, and care center standards, policies, procedures, guidelines, and regulatory agency standards.
Assist with new and current initiatives, such as Community Paramedicine.
Perform other duties as assigned by the Manager or Director.