Patient Transfer Center Coordinator-HSO Patient Transfer Center - MSH-150 East 42nd Street-Full-Time-Night shift-7PM-7AM

Mount Sinai Health System•New York, NY

About The Position

The Patient Transfer Center Coordinator facilitates inter-hospital transfers from outside affiliates and other hospitals into the Mount Sinai Health System. The coordinator ensures patients meet Mount Sinai’s clinical, financial, and regulatory criteria for transfer. This is a full-time night-shift role, scheduled 7:00 PM to 7:00 AM.

Requirements

High school diploma or equivalent.
Successful completion of training as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required.
At least 3 years of acute care experience.
NYS Paramedic Certification.
BCLS certification.
ACLS certification.
PALS certification.

Nice To Haves

Associate degree preferred.

Responsibilities

Serve as the point of contact for referrals and obtain information needed to initiate patient transfers into or between Mount Sinai Health System hospitals.
Receive transfer requests from physicians, affiliate representatives, and families, including demographic, insurance, and clinical information.
Complete accurate patient registration promptly and positively.
Coordinate and secure inpatient referrals to appropriate medical services for the dedicated patient population.
Contact the accepting Mount Sinai physician to determine whether a transfer is clinically appropriate.
Follow up with patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others to expedite transfer approval.
Collaborate with Admitting and Throughput (Bed Management) to determine whether an appropriate bed is available.
Arrange for an appropriate ambulance based on patient acuity, such as BLS, ALS, or Critical Care Medic.
Notify the referring and accepting hospitals of transfer approval and the time of transfer and admission.
Identify, analyze, organize, and resolve problems and issues in a timely and effective manner, collaborating with others to make sound and timely decisions.
Maintain and provide daily, weekly, and monthly statistics for submission to Administration.
Advocate for patients, families, and referring physicians to promote satisfaction with accessing and using the Mount Sinai Health System.
Monitor patient progress and communicate information among the patient, referrer, family, insurance company, and treatment team.
Answer and screen inquiries promptly while adhering to confidentiality agreements, policies, and procedures.
Document patient encounters and enter clinical data into the referral tracking system.
Maintain knowledge of hospital, departmental, and care center standards, policies, procedures, guidelines, and regulatory agency standards.
Assist with new and current initiatives, such as Community Paramedicine.
Perform other duties as assigned by the Manager or Director.