Patient Coordinator

Eye Care Partners Career Opportunities • Frisco, TX

19d • Onsite

About The Position

A Patient Coordinator serves as the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also performs administrative responsibilities to support a smooth patient check-in and checkout experience at Apex Eye in Frisco, Texas. The offices are open Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 7:30 a.m. to noon. The employee may need to work a little earlier or later as needed and is expected to work over 40 hours to meet business needs.

The position requires a high school diploma or GED and at least one year of related experience or training, or an equivalent combination of education and experience. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is required. No licenses or credentials are required.

Requirements

• High school diploma or GED.
• At least one year of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Team-oriented and patient-focused approach that contributes to a positive work environment.
• Commitment to work over 40 hours to meet business needs.
• Reliable transportation that allows travel to multiple work locations with minimal notice.
• Ability to perform the physical demands described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Responsibilities

• Provide exceptional customer service during every in-person and phone interaction; greet patients promptly and professionally and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Respect patients’ time and the doctor’s schedule by practicing urgency.
• Manage patient flow in the office.
• Understand common fees and collect correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Full benefits package, including medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off (PTO) and paid holidays.
• Paid maternity leave.
• Competitive base pay.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED