Order Entry Jobs

About The Position

Requirements

• A degree in a technical field, or equivalent work experience and applicable certifications.
• At least 5 years of desktop technology and user support experience in a technical enterprise environment.
• Strong experience supporting and troubleshooting Microsoft desktop technologies.
• Strong experience supporting and troubleshooting Apple desktop technologies.
• Experience supporting desktop applications, including Office 365.
• Experience developing desktop standards and implementing automated image desktop configurations.
• Working knowledge of network concepts and basic network troubleshooting.
• Ability to communicate effectively and influence at all levels of management.
• Strong verbal and written communication skills.
• Customer service orientation and a strong sense of urgency.
• Ability to work in a fast-paced environment and switch between multiple systems.
• Strong teamwork and collaborative behavior.
• Accuracy and attention to detail in data entry and documentation.
• Ability to work independently, take initiative, and act as a self-starter.
• Ability to lift, carry, push, and pull objects weighing up to 40 pounds.

Nice To Haves

• ITIL Foundations certification.
• Experience with Microsoft System Center and Active Directory management.
• Experience with Atlassian Jira, Service Desk, and Confluence.
• Prior experience working in or supporting a manufacturing environment.
• Interest in innovative technologies, such as advanced electric motors and their applications in HVAC systems and electric vehicles.

Responsibilities

• Provide technical support for Microsoft and Apple desktop technologies and resolve user issues in an enterprise environment.
• Support desktop applications, including Office 365 and other standard productivity tools.
• Perform accurate and efficient data entry and order-related administration across multiple systems.
• Develop, maintain, and follow desktop standards, including automated image desktop configurations.
• Document incidents, troubleshooting steps, and resolutions clearly and consistently.
• Communicate explanations and guidance effectively to users and stakeholders at all organizational levels.
• Collaborate with team members to resolve complex technical problems.
• Use network knowledge to diagnose and appropriately escalate connectivity and access issues.
• Work across multiple systems and tools in a fast-paced environment.
• Apply ITIL-aligned practices where appropriate to improve service delivery and incident management.
• Use preferred tools such as Microsoft System Center, Active Directory, Atlassian Jira, Service Desk, and Confluence to manage tickets, changes, and documentation when available.
• Identify recurring issues, suggest improvements, and follow through on action items.
• Provide occasional support outside normal business hours when required.
• Safely lift, carry, push, and pull objects weighing up to 40 pounds as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, including PTO, vacation, or sick leave