Order Entry Administrator

Aston Carter•Austin, TX

10d•$20 - $30•Onsite

About The Position

The Order Entry Administrator / Helpdesk Specialist provides front-line technical support while accurately handling data entry and order-related tasks in a fast-paced manufacturing environment. The role supports users with Microsoft and Apple desktop technologies and productivity applications, including Office 365, while documenting incidents, troubleshooting steps, and resolutions. It also involves maintaining desktop standards and automated image configurations, working across multiple systems, and providing customer-focused support with urgency. This is a part-time, on-site contract position based in Austin, Texas. The role may occasionally require work outside normal business hours and includes physical duties such as lifting, carrying, pushing, and pulling objects weighing up to 40 pounds. The team works in a collaborative environment focused on electric motor technology.

Requirements

A degree in a technical field or equivalent work experience and applicable certifications.
At least 5 years of desktop technology and user support experience in a technical enterprise environment.
Strong experience supporting and troubleshooting Microsoft desktop technologies.
Strong experience supporting and troubleshooting Apple desktop technologies.
Experience supporting desktop applications, including Office 365.
Experience developing desktop standards and implementing automated desktop image configurations.
Working knowledge of network concepts and basic network troubleshooting.
Ability to communicate effectively and influence at all levels of management.
Strong verbal and written communication skills.
Customer service orientation and a strong sense of urgency.
Comfort working in a fast-paced environment and switching between multiple systems.
Collaborative teamwork style.
Accuracy and attention to detail in data entry and documentation.
Ability to work independently, take initiative, and act as a self-starter.
Ability to lift, carry, push, and pull objects weighing up to 40 pounds.

Nice To Haves

ITIL Foundations certification.
Experience with Microsoft System Center and Active Directory management.
Experience with Atlassian Jira, Service Desk, and Confluence.
Prior experience working in or supporting a manufacturing environment.
Interest in innovative technologies, such as advanced electric motors and their applications in HVAC systems and electric vehicles.

Responsibilities

Provide timely technical support for Microsoft and Apple desktop technologies in an enterprise environment.
Support desktop applications, including Office 365 and other standard productivity tools.
Perform accurate data entry and order-related administration across multiple systems.
Develop, maintain, and follow desktop standards, including automated desktop image configurations.
Document incidents, troubleshooting steps, and resolutions clearly and consistently.
Communicate clearly with users and stakeholders at all organizational levels, offering explanations and guidance.
Collaborate with team members to resolve complex technical problems.
Use working knowledge of networks to diagnose connectivity and access issues and escalate when appropriate.
Work across multiple systems and tools in a fast-paced environment.
Apply ITIL-aligned practices where appropriate to improve service delivery and incident management.
Use tools such as Microsoft System Center, Active Directory, Atlassian Jira, Service Desk, and Confluence to manage tickets, changes, and documentation when available.
Proactively identify recurring issues, suggest improvements, and follow through on action items.
Occasionally work outside normal business hours to meet operational needs or resolve urgent issues.
Safely lift, carry, push, and pull objects weighing up to 40 pounds as needed.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical Illness, Accident, and Hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.