Order Entry Specialist

Aston Carter•Overland Park, KS

6d•$19 - $19•Onsite

About The Position

The Customer Service Representative accurately processes and documents customer requests while supporting clients, providers, agents, and other external contacts. The role focuses on data entry, transaction processing, account maintenance, claims-related inquiries, and thorough documentation across multiple internal systems. The specialist navigates several computer applications, researches requests through completion, and collaborates with other departments to ensure information is accurate, requests are processed efficiently, and customers receive timely resolution. The position follows a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. It is fully on-site initially, with the opportunity to transition to a hybrid work arrangement after approximately 90 days, based on performance and business needs. The team has about 10 representatives and works in a cubicle and office environment supporting focused, computer-based work. The role involves extensive use of internal systems, client portals, and Microsoft Office tools. The position is contract-to-hire and based in Overland Park, Kansas. The pay range is $18.50 per hour.

Requirements

Strong data entry skills with a high level of accuracy and attention to detail.
Proven experience in customer service, order entry, data entry, transaction processing, insurance, healthcare, or administrative roles; 2+ years preferred.
Ability to navigate and work within multiple computer systems, applications, and client portals simultaneously.
Proficiency with Microsoft Office applications.
Excellent written and verbal communication skills for handling phone, email, and fax inquiries.
Ability to research information thoroughly and follow requests through to completion.
Strong organizational and time-management skills to manage multiple requests and priorities.
Ability to follow established procedures, guidelines, and workflows consistently.
High school diploma or equivalent.

Nice To Haves

Experience in a call center, order processing, or order entry environment.
Insurance or healthcare-related customer support experience.
Experience working with claims-related inquiries and documentation.
Comfort working in a fast-paced, metrics-driven environment with accuracy and productivity expectations.
Ability to collaborate effectively with cross-functional teams to resolve complex issues.
Motivation to grow within the company and take on additional responsibilities over time.

Responsibilities

Accurately enter, update, and maintain client, claim, and account-related information across multiple internal systems.
Process incoming service requests received through email, fax, and phone, ensuring timely and accurate handling.
Research and respond to billing, account, and general service inquiries; document information clearly and communicate updates to customers.
Provide customers with updates regarding claim status and claim-related questions while following established procedures and guidelines.
Review incoming requests for completeness and determine the appropriate next step, department, or course of action.
Maintain accurate and detailed documentation of customer interactions, requests, updates, and resolutions within contact management systems.
Navigate multiple applications and client portals to research information, update records, and resolve customer requests.
Partner with internal teams to research and resolve complex or escalated inquiries.
Take ownership of assigned requests and follow them through to completion, coordinating with other departments as needed.
Maintain current knowledge of client services procedures, claims-processing guidelines, and internal workflows.
Meet established expectations for accuracy, quality, productivity, and timely completion of work.
Assist with additional administrative, processing, and client service responsibilities as needed.