Order Entry Specialist

IMCD Group B.V. • Westlake, OH

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About The Position

The Order Entry Specialist supports IMCD customers by accurately and promptly entering customer purchase orders. The role includes reviewing customer orders and requirements, processing and confirming orders, and handing off completed orders to the Customer Care Specialist. It requires checking that product specifications, quantities, packaging requirements, certifications, and delivery instructions are complete, correct, and aligned with company standards. The specialist communicates professionally with customers and internal stakeholders, resolves discrepancies or missing information, learns customer requirements in complex regulated industries, and identifies opportunities to improve order-entry processes.

Requirements

• High school diploma or equivalent.
• One year of experience in a customer service or data entry role.
• High degree of accuracy and attention to detail.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and tasks simultaneously.
• Proficiency in Microsoft Office applications.
• Ability to thrive in a fast-paced environment with tight deadlines.

Nice To Haves

• Prior experience with Salesforce CRM or JD Edwards ERP system.
• Minimum typing speed of 50 words per minute (WPM).

Responsibilities

• Review and accurately enter customer purchase orders into the system, checking that order information is complete, correct, and aligned with company standards.
• Provide professional and courteous communication with customers and internal stakeholders about order details and clarifications.
• Identify discrepancies, unclear instructions, and missing order information, and seek clarification from internal teams or customers as needed.
• Develop an understanding of customer requirements in complex, regulated industries such as aerospace, pharmaceuticals, and specialty manufacturing.
• Identify recurring order issues and recommend process enhancements to support continuous improvement.
• Process and confirm orders and provide a smooth hand-off to the Customer Care Specialist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED