Order Entry Specialist

U.S. Legal Support•Houston, TX

8d•Onsite

About The Position

US Legal Support is seeking an entry-level Order Entry Specialist in Houston, Texas. The role initiates the records retrieval process by reviewing incoming legal requests, preparing legal packets, and ensuring requests are accurately sent to records custodians. As part of the Order & Research Department, the specialist works with clients and internal teams to verify information, resolve issues, and process legal requests efficiently and accurately. The work involves research, detailed administrative tasks, data entry, client communication, quality control, and managing multiple priorities in a fast-paced environment. The position follows a Monday–Friday schedule during standard business hours. It operates in a professional office environment and uses computers, phones, scanners, printers, and other office technology. No regular travel is required. Candidates must be legally authorized to work in the United States; US Legal Support participates in E-Verify where required by law.

Requirements

High school diploma or equivalent.
At least one year of administrative, customer service, data entry, office support, or related experience.
Proficiency with Microsoft Office and web-based applications.
Strong communication, organizational, and multitasking skills.
Ability to work accurately in a high-volume environment.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time-management skills.
Critical-thinking and problem-solving abilities.
Customer-focused mindset and commitment to service excellence.
Ability to work efficiently in a fast-paced environment.
Reliability, accountability, and professionalism.
Flexibility and resilience when handling changing priorities.
Ability to learn new systems and processes quickly.

Nice To Haves

Litigation support or records retrieval experience.
Experience working with legal, medical, or business documentation.
Experience in research, order processing, or records management.
Familiarity with CRM or workflow management systems.

Responsibilities

Review legal requests and supporting documentation submitted by clients.
Verify that record requests are complete and contain all required information.
Perform high-volume data entry accurately.
Prepare legal request packets using client preferences, company systems, and established procedures.
Process requests by mail, fax, and hand-service arrangements.
Maintain accurate records and documentation throughout the request lifecycle.
Research facilities, custodians, and locations to ensure requests are sent to the correct destination.
Investigate incomplete or problematic requests and obtain missing information.
Handle follow-up communications related to outstanding requests.
Use critical thinking and problem-solving to resolve order issues and escalate complex situations when necessary.
Communicate with clients by email regarding confirmations, questions, and status updates.
Respond to inquiries professionally and promptly, and build positive working relationships with clients and internal teams.
Provide service while managing multiple priorities.
Perform quality checks on legal paperwork, system entries, and documentation.
Resend requests and additional documentation when necessary.
Save, scan, and maintain electronic records and supporting files.
Ensure compliance with company standards and client requirements.
Support departmental workflow and special projects as assigned.