Order Entry Specialist
About The Position
The Order Entry Specialist supports customers, distributors, and sales representatives throughout the order fulfillment process. The role accurately enters and processes customer orders, provides pricing and product information, and coordinates with internal departments to complete orders efficiently and accurately. The specialist serves as a key contact for customers and internal teams while maintaining high service and operational accuracy. This position supports domestic business operations across multiple territories rather than managing a dedicated account portfolio. It is fully onsite in Saint Paul, Minnesota, within a collaborative, professional, team-oriented, and fast-paced customer service environment. Daily interaction with customers, sales representatives, Shipping, Production, Quality, and Accounting is part of the role. The opportunity is contract-to-hire and offers exposure to customer service, sales support, production, logistics, ERP systems, and manufacturing operations, with onboarding and training support.
Requirements
- High school diploma or GED.
- At least 2 years of customer service experience in a professional office environment.
- At least 2 years of experience using Microsoft Office, including Excel.
- Strong data entry and order processing skills with a high level of accuracy.
- Excellent written and verbal communication abilities.
- Strong organizational and multitasking skills.
- Ability to work independently while managing competing priorities.
- Ability to learn new systems, products, and processes quickly.
- Strong problem-solving skills and attention to detail.
Nice To Haves
- Experience working with an ERP system, particularly Epicor.
- Previous order processing or customer service experience in a manufacturing environment.
- Experience supporting distributors, sales representatives, or territory-based customers.
- Familiarity with shipping, billing, and production-related processes.
- Experience collaborating with cross-functional teams in a fast-paced business environment.
Responsibilities
- Process customer purchase orders and accurately enter orders into the ERP system.
- Review incoming purchase orders for accuracy, including pricing, quantities, product specifications, shipping requirements, and delivery information.
- Verify customer data and ensure order details are complete before processing.
- Respond to customer, distributor, and sales representative inquiries by phone and email regarding order status, pricing, shipping, products, and account-related questions.
- Provide pricing information using company-established pricing structures and product catalogs.
- Coordinate with Shipping, Production, Quality, Sales, and Accounting to support timely order fulfillment.
- Monitor orders throughout the fulfillment cycle and proactively communicate updates to customers and stakeholders.
- Assist customers with returns, exchanges, credits, shipping concerns, and complaint resolution according to established procedures.
- Escalate complex order issues, pricing discrepancies, shipping delays, production concerns, and customer complaints to leadership as appropriate.
- Maintain accurate customer records and territory-specific billing, shipping, and order documentation.
- Support multiple sales territories and customer groups rather than manage a dedicated account portfolio.
- Collaborate with management on special projects and process improvement initiatives.
- Ensure compliance with company policies, procedures, and customer service standards.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary Life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
