Order Entry Specialist

Aston Carter•Liberty Township, OH

7d•$25 - $30•Onsite

About The Position

The Order Entry Specialist provides responsive, high-quality customer support by managing enquiries, processing orders, and coordinating shipments. The role serves as a key customer contact, ensuring orders are entered accurately into the ERP system, documentation is complete, and customers receive timely updates. It requires strong communication and attention to detail, as well as collaboration with internal teams to resolve issues and improve the customer experience. This is a contract-to-hire position based onsite in Powell, Ohio, Monday through Friday, 8:00 AM to 5:00 PM. The work takes place in an office or cubicle environment within a plant setting, using ERP systems, Microsoft Office applications, and standard office equipment. The dress code is business casual. The pay range is $25.00–$30.00 per hour, with individual compensation depending on qualifications and other job-related factors. The organization describes this as a long-term opportunity in a growing company that values continuous improvement and customer satisfaction. The role includes collaboration, knowledge sharing, cross-functional meetings, and process-improvement initiatives. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

At least 2 years of customer service experience with a proven record of delivering exceptional service.
Demonstrated data-entry experience using multiple platforms, including ERP systems and Microsoft Office.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
Proficiency in Microsoft Office, including Microsoft Excel.
Experience in customer support, inside sales, or account management environments.
Ability to manage multiple tasks accurately and with attention to detail.
High school diploma.

Nice To Haves

Experience with logistics or hazardous shipments.
Familiarity with order processing and shipment documentation, including certificates of analysis and labelling.
Comfort working within structured processes while contributing ideas for continuous improvement.
Ability to build strong working relationships with internal teams such as Quality Control and Sales.

Responsibilities

Respond promptly and professionally to customer enquiries by email, online portals, and phone.
Enter customer orders accurately into the ERP system for scheduling and production planning.
Provide timely customer updates, including order receipt confirmations, revised shipment dates, and supporting documents.
Refer product or service issues to Quality Control and Sales, and follow up to help ensure satisfactory resolution.
Document customer details, preferences, and product requirements to support accurate order processing and sales reporting.
Prepare orders for shipment by generating pick tickets, certificates of analysis, additional labelling, and hazardous-shipment paperwork as needed.
Prepare and send accurate invoices to customers in a timely manner.
Participate in planning meetings and stay informed about scheduling delays, raw-material interruptions, quality issues, and other factors affecting orders.
Proactively communicate delays, revised shipment schedules, and alternative product options to customers.
Collaborate with colleagues on customer-service process improvements and share best practices and success stories.
Maintain the ERP system, customer files, and troubleshooting guides.