Order Entry Administrator

Aston Carter•Austin, TX

10d•$20 - $30•Onsite

About The Position

The Order Entry Administrator / Helpdesk Specialist provides front-line technical support while accurately handling data entry and order-related tasks in a fast-paced manufacturing environment. The role supports users with Microsoft and Apple desktop technologies, desktop applications such as Office 365, and related connectivity or access issues. It also involves documenting incidents and resolutions, maintaining desktop standards and automated image configurations, and working across multiple systems while delivering responsive customer service. The position is part-time, contract, and fully on-site in Austin, Texas. Occasional work outside normal business hours may be required to address urgent issues or operational needs. The role includes physical activity such as lifting, carrying, pushing, and pulling objects weighing up to 40 pounds. Compensation is $20.00–$30.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

A degree in a technical field, or equivalent work experience and applicable certifications.
At least 5 years of desktop technology and user support experience in a technical enterprise environment.
Strong experience supporting and troubleshooting Microsoft desktop technologies.
Strong experience supporting and troubleshooting Apple desktop technologies.
Experience supporting desktop applications, including Office 365.
Experience developing desktop standards and implementing automated image desktop configurations.
Working knowledge of network concepts and basic network troubleshooting.
Ability to communicate effectively and influence at all levels of management.
Strong verbal and written communication skills.
Customer service orientation and a strong sense of urgency.
Ability to work in a fast-paced environment and switch between multiple systems.
Strong teamwork and collaborative behavior.
Accuracy and attention to detail in data entry and documentation.
Ability to work independently, take initiative, and act as a self-starter.
Ability to lift, carry, push, and pull objects weighing up to 40 pounds.

Nice To Haves

ITIL Foundations certification.
Experience with Microsoft System Center and Active Directory management.
Experience with Atlassian Jira, Service Desk, and Confluence.
Prior experience working in or supporting a manufacturing environment.
Interest in innovative technologies, such as advanced electric motors and their applications in HVAC systems and electric vehicles.

Responsibilities

Provide technical support for Microsoft and Apple desktop technologies and resolve user issues in an enterprise environment.
Support desktop applications, including Office 365 and other standard productivity tools.
Perform accurate and efficient data entry and order-related administration across multiple systems.
Develop, maintain, and follow desktop standards, including automated image desktop configurations.
Document incidents, troubleshooting steps, and resolutions clearly and consistently.
Communicate explanations and guidance effectively to users and stakeholders at all organizational levels.
Collaborate with team members to resolve complex technical problems.
Use network knowledge to diagnose and appropriately escalate connectivity and access issues.
Work across multiple systems and tools in a fast-paced environment.
Apply ITIL-aligned practices where appropriate to improve service delivery and incident management.
Use preferred tools such as Microsoft System Center, Active Directory, Atlassian Jira, Service Desk, and Confluence to manage tickets, changes, and documentation when available.
Identify recurring issues, suggest improvements, and follow through on action items.
Provide occasional support outside normal business hours when required.
Safely lift, carry, push, and pull objects weighing up to 40 pounds as needed.