Customer Service Representative B2B Order Entry

NEW GENERATION WELLNESS•Colorado Springs, CO

1d•$20 - $23•Onsite

About The Position

New Generation Wellness is hiring a part-time, temporary Customer Service Representative to process B2B orders and support the brands for which the company manufactures products. This is an onsite position in Colorado Springs, Colorado, scheduled Mondays and Tuesdays from 7:30 a.m. to 4:00 p.m. The representative will enter and manage customer orders, respond to customer inquiries, address order-related issues, and communicate with key accounts and internal teams. The role offers a career path into a full-time Customer Service Representative position.

Requirements

At least 2 years of applicable customer service, call center, sales desk, inside sales, or order entry experience, including outbound calls.
Fast, accurate data entry, including 10-key.
Intermediate to advanced Microsoft Office skills, including Word, Excel, and Outlook.
Comfort calculating discounts, percentages, and pricing.
A calm, courteous approach when working with upset customers.
High school diploma or GED.

Nice To Haves

ERP or EDI experience.
B2B manufacturing or distribution experience.

Responsibilities

Accurately enter customer orders received by fax, EDI, email, and phone into the ERP system.
Answer customer questions about order status, inventory, and deliveries.
Investigate and resolve order, shipping, and billing issues, including credits and exchanges.
Make outbound calls to key accounts and promote new or improved products.
Review open-order and back-order reports and keep customers and internal teams informed.