Customer Service Representative (Manufacturing / B2B)
About The Position
Laminate Technologies, a 100% employee-owned manufacturing company, is seeking a Customer Service Representative to support business-to-business customers at its Gallatin, Tennessee location. This fast-paced role coordinates with Sales, Scheduling, Manufacturing, Quality, Purchasing, and Accounting to ensure accurate order processing and on-time delivery. Candidates should live within commuting distance of Gallatin; relocation assistance is not available. The representative manages customer orders from entry through delivery, serves as the primary contact for assigned customers, monitors inventory, production schedules, and delivery commitments, and communicates order status, delays, and customer concerns. The role also involves resolving complaints and order discrepancies, maintaining customer and product information, supporting quotes and sample requests, tracking open orders and delivery performance, and providing backup support for other office functions.
Requirements
- High school diploma or equivalent.
- At least 3 years of customer service, order management, account coordination, or inside sales support experience.
- Strong computer and data-entry skills.
- Microsoft Office proficiency, including Excel.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Manufacturing, industrial, distribution, logistics, or B2B customer service experience.
- ERP/MRP system experience.
- Experience supporting customer accounts and order fulfillment processes.
Responsibilities
- Manage customer orders from entry through delivery.
- Serve as the primary contact for assigned customers.
- Monitor inventory, production schedules, and delivery commitments.
- Communicate order status, delays, and customer concerns.
- Coordinate with internal departments to resolve issues.
- Research and resolve customer complaints and order discrepancies.
- Maintain customer records, pricing, and product information.
- Support quoting, samples, and customer requests.
- Track open orders and delivery performance.
- Provide backup support for other office functions as needed.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Profit sharing
- Competitive pay
- Medical, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
