Customer Service Representative (Manufacturing)

Careers • Indianapolis, IN

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About The Position

The Royal Group, an affiliate of Schwarz Partners, is seeking a Customer Service Representative to support its Indianapolis, Indiana facility. This role takes and processes customer orders and addresses customer inquiries and complaints. The company’s mission is to provide value-added solutions to demanding customers.

The position receives and accurately processes orders and changes, responds to customer questions and complaints, maintains customer files, and coordinates with internal teams—including Accounting and Sales—to resolve issues and support service and sales. It also tracks warehouse inventory and customer-specific stocking levels. Regular and predictable attendance is required, along with other duties assigned by management.

Requirements

• High school diploma or GED.
• Knowledge and skill in computer data-entry applications.
• Knowledge of products and production processes.
• Knowledge of quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to perform arithmetic using all units of measure and to compute rates, ratios, percentages, discounts, costs, proportions, and volumes.
• Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions.
• Ability to solve varied problems and handle situations where limited information or standardization exists.

Nice To Haves

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.
• Bilingual ability.

Responsibilities

• Receive customer orders and order changes from customers or sales representatives; record, process, and place orders accurately and promptly.
• Receive and respond to customer complaints and questions, following up with appropriate internal personnel to improve customer service.
• Maintain customer files.
• Work with Accounting on customer account questions or disputes and coordinate credits when necessary.
• Fax or email confirmations and other information to customers.
• Assist sales personnel as appropriate and help generate supplemental sales.
• Track warehouse items to ensure availability and that agreed minimum and maximum levels are maintained; analyze monthly usage and customer restocking needs.
• Maintain regular and predictable attendance.
• Perform additional duties as assigned by management.

Benefits

• Year-round employment for job stability.
• Opportunities for growth, training, and career advancement.
• Exceptional pay.
• Affordable benefits, including life, medical, dental, and vision coverage, and a 401(k) with company match.
• Clean facility featuring state-of-the-art technology.
• Respectful, empowering, team-oriented, and employee-friendly environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED