Customer Service Representative - Corrugated Manufacturing

Hood Container Corporation•Columbus, OH

11h•Onsite

About The Position

As an on-site Customer Service Representative in the packaging manufacturing industry, you will be the primary point of contact between the company and its customers. You will address inquiries, resolve issues, and provide accurate information about products and services while working with production, logistics, and sales teams to support smooth order processing and timely delivery. You will maintain detailed records of customer interactions and feedback and contribute to improvements in the customer experience. The position is Monday to Friday, 8 a.m. to 5 p.m. Experience in the corrugated industry is strongly preferred. Hood Container Corporation is a family-owned, Mill to Market company specializing in containerboard and kraft paper, corrugated boxes, high-graphic displays, and contract packaging. The company describes its commitments as customer happiness, employee well-being, environmental stewardship, and operational excellence.

Requirements

High school diploma or equivalent.
Proven experience in a customer service role within a manufacturing or industrial environment.
Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
Strong verbal and written communication skills.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving and organizational skills.

Nice To Haves

Associate degree or higher in business, communications, or a related field; a related associate or bachelor's degree is also listed as preferred.
Experience in the corrugated industry.
Experience with manufacturing processes and terminology.
Familiarity with ERP systems used in manufacturing settings.
Customer service certification or training.
Quoting or estimating experience, including experience with estimating software.
Business analysis experience.
Bilingual skills.

Responsibilities

Respond promptly and professionally to customer inquiries by phone, email, and other communication channels.
Assist customers with product information, order placement, order status updates, and issue resolution.
Coordinate with production, quality control, logistics, and other internal departments to support accurate and timely order fulfillment.
Accurately document customer interactions and transactions in the CRM system.
Identify and escalate complex issues to appropriate teams, then follow up to ensure resolution.
Provide management with feedback on recurring customer concerns and potential product improvements.
Maintain current knowledge of company products, services, and policies.
Support implementation of customer service policies and procedures to enhance service quality.