Customer Service - Manufacturing

Hood Container Corporation • York, PA

9h

About The Position

The Customer Service role within the manufacturing sector is pivotal in ensuring seamless communication between the company and its clients, facilitating the delivery of high-quality products and services. This position focuses on managing customer inquiries, resolving issues efficiently, and providing accurate information regarding product specifications, order status, and delivery timelines. The role requires collaboration with production, logistics, and sales teams to coordinate order fulfillment and address any challenges that may arise during the manufacturing process. By maintaining strong customer relationships and ensuring satisfaction, the role directly contributes to customer retention and the company’s reputation for reliability. Ultimately, this position drives operational excellence by balancing customer needs with manufacturing capabilities to support business growth and success.

Requirements

• High school diploma or equivalent required
• Minimum of 4 years experience in customer service, preferably within a manufacturing or industrial environment.
• Basic computer skills, including experience with CRM software and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Associate degree or higher preferred.
• Bachelor’s degree in Business Administration, Communications, or related field.
• Experience with manufacturing processes and terminology.
• Familiarity with ERP systems such as Amtech.
• Knowledge of manufacturing processes and terminology.
• Certification or training in customer service.
• Business analysis experience.
• Bilingual communication skills

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Coordinate with production and logistics teams to track order status and ensure timely delivery of products.
• Resolve customer complaints and issues by identifying root causes and implementing effective solutions.
• Maintain accurate records of customer interactions, orders, and feedback in the company’s CRM system.
• Collaborate with sales and management teams to communicate customer requirements and feedback.
• Identify and escalate complex issues to the appropriate teams while following up to ensure resolution.
• Provide feedback to management regarding recurring customer concerns and potential product improvements.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
• Support the implementation of customer service policies and procedures to enhance service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED