Aerospace Manufacturing Customer Service Representative

CENTER INDUSTRIES CORPORATION • Wichita, KS

1d • $22 - $24 • Onsite

About The Position

Responsible for communicating with assigned customer via phone, email and in person in relation to customer service needs. Monitors production schedules and expedites the flow of materials and parts through production areas to ensure on-time delivery for external and internal customers. Promotes and utilizes standard safety practices.

Requirements

• High school diploma or equivalent
• Minimum of three years' experience with Microsoft Excel
• Strong math skills
• Strong organizational skills
• Strong time management skills
• Moderate data entry skills
• Working knowledge of Microsoft Office Programs
• Strong working knowledge of Microsoft Excel
• Strong computer skills
• Strong verbal communication skills
• Strong written communication skills
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
• Ability to work in a fast-paced environment while meeting critical deadlines
• Moderate problem-solving skills
• Moderate conflict resolution skills
• Ability to adapt to change
• Ability to multi-task
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Understanding of MRP system
• Ability to exercise independent judgement
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers
• Maintain a professional work atmosphere by being courteous, respectful and non-interfering with customers, co-workers, and management.

Responsibilities

• Communicates via phone, email and in person with customer as main point of contact for customer service needs.
• Verifies customer pricing and lead times with estimating.
• Reviews documents that include, but are not limited to; purchase orders, job orders, bill of materials, specs, drawings, etc to support on time customer deliveries and metrics.
• Coordinates with purchasing, planning, materials, quality assurance, production and other departments as needed to ensure all production supplies and raw materials are available and accounted for, in a timely manner.
• Communicates schedules to all internal departments and external customers as needed utilizing spreadsheets, electronic communication, and verbal communication.
• Works with accounting on invoice discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED