Customer Service Representative – Manufacturing
About The Position
Looking for a customer service role where you can learn, grow, and actually make a difference? Join the Customer Service team at Hartung Glass Industries! We’re looking for a dependable, detail-oriented person who enjoys helping customers, staying organized, and working with a team. You don’t need to know the glass industry, we’ll teach you our products, processes, and systems. If you’re a strong communicator, willing to learn, and take pride in getting things right, we’d love to hear from you. As a Customer Service Representative, you’ll help keep customer orders and projects moving from start to finish. You’ll work closely with customers, sales, and our operations team to make sure orders are accurate, communicated clearly, and handled on time. Hartung Glass Industries has been a family-owned leader in architectural and custom glass fabrication since 1924. Our Customer Service team plays an important role in connecting our customers, sales team, and manufacturing operations—and keeping orders moving smoothly. This is an opportunity to join an experienced team, learn a unique industry, and build your skills in a role where your work matters.
Requirements
- Friendly, professional communication skills
- Comfortable talking with customers by phone and email
- Strong attention to detail and follow-through
- Good basic math and computer skills
- Able to stay organized while managing multiple priorities
- Dependable, self-motivated, and willing to learn
- Comfortable working as part of a team
Nice To Haves
- Previous customer service, office, administrative, construction, manufacturing, banking, or order-entry experience is a plus—but not required
- No glass industry experience? No problem. We’ll provide the training you need to learn our products, processes, and systems.
Responsibilities
- Process customer orders, quotes, and change notices for glass shower and bath enclosures
- Answer customer phone calls and emails and connect them with the right Hartung team member when needed
- Work with customers to understand their needs and provide helpful, professional service
- Partner with Sales and Operations to track orders and special product requests
- Enter and maintain accurate order information
- Follow up on customer needs and help resolve questions or issues
- Handle general office and administrative duties
Benefits
- Medical, dental & vision
- 401(k) match
- Quarterly profit sharing
- Paid time off & holidays
- Career development and training
- Referral bonuses up to $1,500
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
