Customer Service Manager - Manufacturing
About The Position
Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery. This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel. Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership. This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.
Requirements
- 3–5+ years of customer service, customer operations, order management, sales support, or similar experience
- Experience working for a manufacturing company is required
- Strong Microsoft Excel skills
- Experience managing customer orders, delivery expectations, and issue resolution
- Strong communication, organization, and problem-solving skills
- Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales
- Bachelor’s degree or equivalent relevant work experience
- Previous supervisory or team-lead experience preferred, but not required
- Aerospace experience is NOT required
Nice To Haves
- Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.
Responsibilities
- Lead and support a team of 2–3 Customer Service Representatives
- Oversee customer orders from entry through delivery and ensure commitments are communicated accurately
- Serve as an escalation point for customer service, delivery, pricing, and order-related issues
- Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity
- Support quotations, pricing, order entry, warranty/service claims, and customer onboarding
- Build strong relationships with key customers and proactively resolve issues
- Coach and develop team members while improving overall customer service performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
