Customer Service Representative (Manufacturing)

Aston Carter • Indianapolis, IN

1d • $24 - $24 • Onsite

About The Position

This onsite Customer Service Representative role is based at a plant location and focuses on managing customer relationships, delivery processes, and customer support needs. As the primary plant contact for assigned customer accounts, the representative supports customer success and service standards while safeguarding satisfaction and contributing to operational performance and business objectives. The role involves making daily decisions about orders and customer communications.

The representative works closely with customers and teams across operations, accounting, and account management. Daily work includes reviewing and processing orders and forecasts, resolving order, pricing, shipping, quality, and delivery issues, and maintaining accurate information in ERP systems, EDI tools, customer portals, and Microsoft Office applications. The position is fully onsite in Indianapolis, Indiana, Monday through Friday, 5:00 a.m. to 3:30 p.m., in a fast-paced production and distribution environment.

This is a contract position paying $24.00 per hour. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

• Experience working with an Enterprise Resource Planning (ERP) system is required.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong customer service skills, including the ability to manage inbound calls and provide effective support in a call center or service environment.
• Solid data entry and order entry capabilities, with attention to detail and accuracy.
• Ability to receive and review forecasts and orders and resolve service-related issues.
• Effective communication skills for handling pricing concerns, shipping errors, and complaint resolution.
• Ability to collaborate with operations, account management, and accounting teams to resolve quality, delivery, and pricing issues.

Nice To Haves

• At least one year of customer service experience in a manufacturing or distribution environment is desired.
• Experience in a manufacturing plant or distribution facility.
• Experience managing customer portals and EDI order processes.
• Familiarity with SKU management and basic pricing communications.
• Comfort working in a structured call center or inbound service setting.
• Ability to negotiate order changes and expedited freight charges professionally.
• Strong problem-solving skills and follow-through to ensure complete issue resolution.

Responsibilities

• Provide timely and professional customer service to internal and external customers.
• Develop and maintain professional working relationships with customers and internal teams across operations, accounting, and account management.
• Respond to customer inquiries about order status and resolve complaints involving pricing, shipping errors, and other service concerns.
• Receive and review customer forecasts and orders for accuracy and completeness.
• Manage order activities in customer-assigned portals when applicable and maintain accurate, current data.
• Assist account managers with SKU management, customer price communications, and updates.
• Clarify customer complaints, identify root causes, and explain and implement appropriate solutions.
• Expedite order corrections and adjustments, and follow up with customers to confirm issues are fully resolved.
• Coordinate with operations to address quality issues and on-time delivery concerns.
• Review purchase orders for accuracy, including pricing, lead time, terms, sold-to and ship-to information, and customer part numbers.
• Process manual orders in the ERP system and ensure accurate entry and tracking.
• Manage EDI order demand through the ERP-designated error file, correcting discrepancies and ensuring orders are processed properly.
• Work with customers to correct orders or forecasts that do not meet quoted terms, escalating unresolved matters to the assigned account manager when needed.
• Negotiate requested order changes with operations and customers, including shipping location, quantity, and due dates.
• Approve or reject expedited freight charges through the internal approval process and lead related customer communication and negotiation.
• Reconcile invoice deductions and resolve pricing issues with the accounting department.
• Handle inbound calls in a customer service or call center environment, providing accurate information and support about orders and services.
• Perform accurate data entry and order entry, maintaining detailed records in relevant systems and tools.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Education Level: No Education Listed