Order Entry Specialist

Aston Carter•Saint Paul, MN

1d•$24 - $25•Onsite

About The Position

The Order Entry Specialist supports customers, distributors, and sales representatives throughout the order fulfillment process. The role accurately enters and processes customer orders, provides pricing and product information, and coordinates with internal departments to ensure efficient and accurate completion of orders. The position supports domestic business operations across multiple sales territories and customer groups, rather than managing a dedicated account portfolio. This fully onsite position is based in Saint Paul, Minnesota, and is part of a collaborative, professional, team-oriented, and fast-paced customer service environment. Daily interactions include customers, sales representatives, and Shipping, Production, Quality, and Accounting teams. The opportunity is contract-to-hire, with exposure to customer service, sales support, production, logistics, ERP systems, and manufacturing operations, as well as onboarding and training support.

Requirements

High school diploma or GED.
At least 2 years of customer service experience in a professional office environment.
At least 2 years of experience using Microsoft Office, including Excel.
Strong data entry and order processing skills with a high level of accuracy.
Excellent written and verbal communication abilities.
Strong organizational and multitasking skills.
Ability to work independently while managing competing priorities.
Ability to learn new systems, products, and processes quickly.
Strong problem-solving skills and attention to detail.

Nice To Haves

Experience working with an ERP system, particularly Epicor.
Previous order processing or customer service experience in a manufacturing environment.
Experience supporting distributors, sales representatives, or territory-based customers.
Familiarity with shipping, billing, and production-related processes.
Experience collaborating with cross-functional teams in a fast-paced business environment.

Responsibilities

Process customer purchase orders and enter them accurately into the ERP system.
Review incoming purchase orders for accuracy, including pricing, quantities, product specifications, shipping requirements, and delivery information.
Verify customer data and confirm order details are complete before processing.
Respond to customer, distributor, and sales representative questions by phone and email about order status, pricing, shipping, products, and account-related matters.
Provide pricing information using company-established pricing structures and product catalogs.
Coordinate with Shipping, Production, Quality, Sales, and Accounting to support timely order fulfillment.
Monitor orders throughout fulfillment and proactively communicate updates to customers and stakeholders.
Assist with returns, exchanges, credits, shipping concerns, and complaint resolution in accordance with established procedures.
Escalate complex order issues, pricing discrepancies, shipping delays, production concerns, and customer complaints to leadership as appropriate.
Maintain accurate customer records and territory-specific billing, shipping, and order requirement documentation.
Support multiple sales territories and customer groups rather than managing a dedicated account portfolio.
Collaborate with management on special projects and process improvement initiatives.
Comply with company policies, procedures, and customer service standards.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical Illness, Accident, and Hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.