Order Entry Specialist
About The Position
The Order Entry Specialist serves as a primary company representative, interfacing with customers, vendors, and other entities doing business or interacting with Sac EDM. The role focuses on managing incoming sales emails and generating quote and job folders for various departments. It also answers the main phone line, addresses or directs calls, and supports other office activities as needed. The position processes customer and sales information in the ERP system, monitors customer requests, prepares and routes quote packages, checks information for accuracy, follows up on missing details, maintains electronic records, coordinates with internal departments, and provides customer service by phone and email.
Requirements
- High school diploma or equivalent.
- 1–3 years of manufacturing industry experience.
- Previous ERP/order entry or customer support experience.
- Proficiency with Microsoft Word, Excel, and PDF applications.
- Strong data accuracy and organizational skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Professional communication and problem-solving abilities.
- Must meet ITAR U.S. Person requirements: U.S. citizen, lawful permanent resident, or foreign national granted refugee or asylee status.
Responsibilities
- Process and enter customer and sales information into the ERP system.
- Monitor incoming customer requests and sales emails.
- Prepare quote packages and route them to the appropriate internal teams.
- Review customer information for completeness and accuracy.
- Follow up on missing order or technical details.
- Maintain organized electronic records for quotes and completed jobs.
- Coordinate with internal departments to ensure information is properly communicated.
- Provide customer service support through phone and email communications.
- Assist with general office administrative functions.
- Answer the main phone line and address or direct calls as required.
Benefits
- Health, dental, vision, life, and short-term disability insurance.
- Company-paid life and long-term disability insurance.
- 9 paid holidays annually.
- Employee Assistance Program (EAP).
- 401(k) match: 100% of 3% and 50% for 4% and 5%.
- Education reimbursement program.
- Career advancement opportunities.
- Flexible schedule.
- Competitive pay scale.
- Paid time off (PTO) starting at 80 hours, with an annual increase for each year of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
