Order Entry & Intake Specialist
About The Position
The Intake Specialist supports accurate and timely processing of physician orders for orthopedic, cardiac, and durable medical equipment (DME) services. The role contributes to the revenue cycle by ensuring orders are complete, documentation is accurate, and submissions align with payer requirements. It supports ROMTech’s clinician-guided at-home rehabilitation model by helping onboard patients efficiently, reducing delays in care, and supporting compliance with healthcare documentation standards. This is an onsite position in Clearwater, Florida. It is classified as a W2 employee role and is non-exempt. The posted pay range is $20.00–$22.00 per hour.
Requirements
- Strong attention to detail and accuracy.
- Effective written and verbal communication skills.
- Strong organizational and data entry skills.
- Ability to follow standardized processes and workflows.
- Basic computer proficiency, including Microsoft Office (Word, Excel, and Outlook).
- Ability to learn healthcare systems, terminology, and payer requirements.
- Required experience: 0 to 1 years of administrative, data entry, or related experience.
- Required education: None.
Nice To Haves
- Knowledge of medical terminology, particularly orthopedic or cardiac terminology.
- Familiarity with healthcare workflows, intake processes, or revenue cycle functions.
- Experience working with EMR/EHR systems or order entry platforms.
- Prior experience in healthcare administration, DME, medical office, or insurance environments.
- High school diploma or equivalent.
- Coursework in healthcare administration, medical office administration, or a related field.
- Certification or coursework in medical terminology.
- Certification or coursework in healthcare administration.
Responsibilities
- Review, sort, and enter physician orders into designated healthcare systems accurately.
- Validate order completeness, including patient demographics, diagnosis codes, provider documentation, and service details.
- Verify required prescriptions, clinical notes, referrals, and other documentation before processing orders.
- Identify and correct incomplete or inaccurate orders, or escalate them to the appropriate internal teams.
- Communicate with clinical staff, billing, intake, pre-authorization, scheduling, and inside sales to resolve order issues.
- Respond to basic internal and external inquiries about order status and documentation requirements.
- Maintain organized and accurate electronic patient and order records in accordance with company policies and HIPAA regulations.
- Collaborate with billing and authorization teams to reduce denials and improve documentation quality.
- Escalate urgent issues, incomplete orders, and time-sensitive deadlines to appropriate stakeholders.
- Provide administrative support to department workflows as needed.
- Assist with process improvements, data clean-up, or system updates.
- Participate in training and onboarding activities as assigned.
- Perform other related duties as assigned to support operational and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
