Order Entry Representative
About The Position
Our client, a nationwide financial services organization, is seeking an Order Entry Representative for a professional, collaborative office environment in St. Cloud, Minnesota. The role involves processing customer orders and supporting order fulfillment, documentation, filings, and recordings while providing service to internal and external customers. The successful candidate will be organized, customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment. This is a contract-to-hire position and is fully onsite. The schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. Pay is $20.00–$23.00 per hour. The role offers an opportunity to gain experience in financial and lending-related operations, develop specialized industry knowledge, and pursue long-term career growth.
Requirements
- Bachelor's degree or at least 2 years of experience in order processing, customer service, or administrative office support.
- Strong attention to detail and organizational skills.
- Excellent communication and problem-solving abilities.
- Ability to prioritize tasks and meet deadlines.
- Proficiency with Microsoft Office and general computer applications.
Responsibilities
- Process and manage customer orders accurately and efficiently.
- Build and maintain relationships with internal teams, customers, vendors, and jurisdictional agencies.
- Conduct searches, retrieve documents, prepare documentation, and coordinate filings and recordings.
- Assist customers and vendors with order fulfillment, issue resolution, and status updates.
- Communicate service offerings, processes, and requirements to customers and team members.
- Complete assigned work within established service level agreements (SLAs).
- Maintain accurate records and documentation in company databases.
- Provide basic training and guidance to customers, vendors, and team members as needed.
- Identify opportunities to improve processes, efficiencies, customer satisfaction, and service delivery.
- Promote company products and services when appropriate.
- Maintain accuracy and quality while working in a fast-paced environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off and leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
