Order Entry Representative

Cadwell • Kennewick, WA

1d • $20 - $25 • Onsite

About The Position

The Order Entry Representative partners with field Sales to enable purchases of Cadwell products and demonstrates a commitment to customer satisfaction. This role is based at the company headquarters in Kennewick, Washington. The representative handles customer and field requests, inquiries, and orders; processes orders and changes according to procedures; and works across Cadwell departments to resolve customer issues promptly and thoroughly. The role also requires staying current on Cadwell products and software, learning how products are used by clinicians, and becoming proficient with internal systems. The representative may provide backup receptionist assistance and perform other assigned duties.

The position requires working assigned shifts to cover department hours of 6:30 a.m. to 5:00 p.m.; overtime may be required to meet business needs. It involves extensive use of a computer and telephone and may include general office physical activities, including lifting and carrying up to 20 pounds. The salary range is $20–$25 USD.

Requirements

• Associate degree in a related field, or two years of related education or experience.
• At least two years of experience in customer service, sales, or another relevant area.
• Pleasant, positive, patient, and helpful customer service skills.
• Clear and professional listening, speaking, and writing skills.
• Strong business math skills and ability to read and interpret data and reports.
• Computer skills, including MS Office and Google applications, query tools, and database systems and applications.
• Ability to work independently and effectively as part of a team, adapting to changing requirements, deadlines, and priorities.
• Attention to detail, an organized approach to work, effective time management, and follow-through.
• Ability to work assigned shifts covering department hours of 6:30 a.m. to 5:00 p.m.; overtime may be required to meet business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Professionally handle incoming requests, inquiries, and orders from customers and the field.
• Process orders and changes in accordance with procedures.
• Coordinate with multiple Cadwell departments to resolve customer issues promptly and thoroughly.
• Interact with customers and co-workers professionally and with a positive, solutions-oriented approach.
• Stay current on Cadwell products and software and maintain proficiency with internal systems.
• Develop knowledge of Cadwell product lines and their use by clinicians, including knowing what questions to ask to assist customers effectively.
• Provide backup assistance to the receptionist as needed.
• Perform other duties as requested, directed, or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree