Order Entry Representative

Cadwell • Kennewick, WA

15h • Onsite

About The Position

The Order Entry Representative partners with field Sales to enable purchases of Cadwell products and demonstrates a commitment to customer satisfaction. This role is based at Cadwell Industries, Inc.’s company headquarters in Kennewick, Washington. The representative handles customer and field requests, inquiries, and orders; processes orders and changes; and works across departments to resolve customer issues promptly and thoroughly. The role requires product and software knowledge, proficiency with internal systems, and occasional backup assistance for the receptionist. Assigned shifts cover department hours of 6:30 a.m. to 5:00 p.m., and overtime may be required to meet business needs.

Requirements

• Associate degree in a related field, or two years of related education or experience.
• At least two years of experience in customer service, sales, or other relevant experience.
• Pleasant, positive, patient, and helpful customer service skills.
• Clear and professional listening, speaking, and writing skills.
• Strong business math skills and ability to read and interpret data and reports.
• Computer skills with MS Office and Google applications, query tools, and database systems and applications.
• Ability to work independently and effectively as a team member, adapting to changing requirements, deadlines, and priorities.
• Ability to develop knowledge of Cadwell product lines and their clinical use, and to ask effective questions when assisting customers.
• Attention to detail, an organized approach to work, effective time management, and follow-through.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Professionally handle incoming requests, inquiries, and orders from customers and the field.
• Process orders and changes in accordance with procedures.
• Work with multiple Cadwell departments to resolve customer issues promptly and thoroughly.
• Use a professional, positive, solutions-oriented approach when interacting with customers and co-workers.
• Stay current on Cadwell products and software and maintain proficiency with internal systems.
• Provide backup assistance to the receptionist as needed.
• Perform other duties as requested, directed, or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree