Order Entry Specialist

Aston Carter • Overland Park, KS

1d • $19 - $19 • Onsite

About The Position

The Order Entry Specialist accurately processes and documents customer requests while supporting clients, providers, agents, and other external contacts. The role focuses on data entry, transaction processing, account maintenance, claims-related inquiries, and detailed documentation across multiple internal systems. The specialist reviews and enters information, researches and resolves billing, account, and claim-status inquiries, updates records, and ensures requests are routed and completed efficiently. Working closely with other departments, this position helps maintain accurate information, timely processing, and a high level of customer satisfaction.

The position is based in an office and cubicle environment in Overland Park, Kansas. It begins fully onsite, with the possibility of transitioning to a hybrid arrangement after approximately 90 days based on performance and business needs. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and the specialist works with a team of about 10 representatives. This is a contract-to-hire position. The stated pay range is $18.50 per hour.

Requirements

• Proven ability to perform accurate and efficient order entry and data entry in a fast-paced environment.
• Experience with order processing and transaction processing tasks.
• Customer service skills, including handling inquiries by phone, email, and other channels.
• Ability to navigate multiple systems and computer applications simultaneously.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and a high level of accuracy in data entry and documentation.
• Ability to research information, analyze requests, and follow through to resolution.
• Effective written and verbal communication skills for documenting and explaining account, billing, and claim information.
• Organizational skills to manage multiple requests and priorities while meeting productivity and quality standards.
• High school diploma or equivalent.
• Ability to work collaboratively with cross-functional teams to resolve complex issues.
• Comfort working within structured procedures and guidelines while maintaining a customer-focused approach.

Nice To Haves

• Two or more years of experience in customer service, order entry, data entry, transaction processing, insurance, healthcare, or administrative roles.
• Experience working in a call center or high-volume customer contact environment.
• Familiarity with claims processing or insurance-related inquiries.
• Interest in professional growth and development within the organization.

Responsibilities

• Accurately enter, update, and maintain client, claim, and account-related information across multiple internal systems.
• Process incoming service requests received through email, fax, phone, and other channels.
• Research and respond to billing, account, and general service inquiries, accurately documenting and clearly communicating information.
• Provide customers with updates about claim status and claim-related questions while following established procedures and guidelines.
• Review incoming requests for completeness and determine the appropriate next step, department, or course of action.
• Maintain thorough and accurate documentation of customer interactions, requests, updates, and resolutions in contact management systems.
• Navigate multiple applications and client portals to research information, update records, and resolve requests efficiently.
• Work with internal teams to research and resolve complex or escalated inquiries.
• Take ownership of assigned requests and follow them through to completion, including additional research or coordination when needed.
• Maintain current knowledge of client services procedures, claims-processing guidelines, and internal workflows.
• Meet established expectations for accuracy, quality, productivity, and timely completion of work.
• Assist with additional administrative, processing, and client service responsibilities as needed to support team and business needs.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and applicable plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility and applicable plan terms.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility and applicable plan terms.
• Short- and long-term disability coverage, subject to eligibility and applicable plan terms.
• Health Spending Account (HSA), subject to eligibility and applicable plan terms.
• Transportation benefits, subject to eligibility and applicable plan terms.
• Employee Assistance Program, subject to eligibility and applicable plan terms.
• Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility and applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED