Order Entry Specialist

Versa-Tags, Inc.•Cuba, MO

10h•Onsite

About The Position

Versa-Tags is seeking an Order Entry Specialist to join their Customer Support Department. In this role, you will be responsible for accurately and efficiently inputting customer orders into the ERP system, ensuring that the Production team has clear instructions for both stock and custom orders. This position requires a detail-oriented individual who thrives in a fast-paced environment and enjoys learning about the company's products. You may also assist with customer calls and directly contact customers to clarify order details.

Requirements

High school diploma
1+ years of relevant experience processing detailed data entry
Experience entering customer product orders preferred
Tech savvy, with strong general computer skills.
50+ WPM data entry with unquestionable accuracy
Excellent organizational and time management skills
Extremely detail-oriented, with the ability to quickly and accurately enter data into Company databases
Ability to maintain structured focus and productivity for long periods of time
Ability to work under pressure and react quickly
Strong phone, verbal, and written communication skills, with a focus on quality service and professionalism with all customers and coworkers
Active listening capability
Ability to evolve with an ever-changing environment
Ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Strong computer/keyboard skills; experience with ERP systems a plus
Must be a fantastic team member!

Responsibilities

Use extensive knowledge of products, materials, and services to achieve high customer satisfaction.
Receive, review, and enter customer purchase orders (POs) by verifying item, pricing, customer, and shipping information.
Resolve discrepancies by following standard processes or escalating order issues to the relevant team.
Compare data with original purchase order (PO) to verify order entry is accurate and complete.
Answer phones, providing excellent service to customers, vendors, and stakeholders.
Work with the Customer Support Supervisor and General Manager to ensure proper customer service delivery and escalate issues or complaints appropriately.
Inform customers of deals and promotions.
Take payment information and other pertinent customer account information, and enter/update in ERP system.
Enter all types of orders, including approvals, reorders, stock, and custom stock.
Perform other duties as assigned.

Benefits

Competitive starting pay with merit raises
Comprehensive medical insurance with low deductibles, no co-insurance, and no copay options
Low-cost coverage options for spouse and dependents
Affordable dental and vision plans
$100,000 Term Life Insurance, paid by Versa-Tags
Short-Term Disability Insurance, paid by Versa-Tags
Generous PTO (12 days in first year, 18 after first year, 24 at 10 years)
401k Plan with up to 4% Employer Match, 100% vested from first contribution
Employee Assistance Program
Discounted gym membership through Anytime Fitness
On-Site Annual Health Screenings
Options to schedule and attend virtual care visits with local doctors on site
Morale events, catered meals, potlucks, contests, and gifts