Order Entry Specialist

U.S. Legal Support•Houston, TX

1d•Hybrid

About The Position

The Order Entry Specialist plays a critical role in initiating the record retrieval process. This position is responsible for reviewing incoming client requests, ensuring all required information is included, preparing legal request packets, and coordinating requests to custodians of records. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys detailed administrative work, and takes pride in accuracy and organization.

Requirements

High School Diploma or equivalent required.
Minimum of one year of administrative, customer service, data entry, or related experience.
Proficiency with Microsoft Office and web-based applications.
Strong written and verbal communication skills.
Exceptional attention to detail
Strong time management and organizational skills
Ability to work efficiently in a fast-paced environment
Critical thinking and problem-solving abilities
Customer and client service focus
Dependability and accountability
Flexibility and adaptability
Effective communication skills

Nice To Haves

Record retrieval or litigation support experience is a plus.

Responsibilities

Review record retrieval requests submitted through the client portal.
Verify all required information has been provided by the client.
Contact clients to obtain missing information or clarification as needed.
Prepare and build legal request packets through accurate data entry.
Research facilities and custodians to ensure requests are sent to the correct locations.
Track requests and maintain accurate records within internal systems.
Communicate with clients regarding questions, status updates, and request confirmations.
Perform quality checks on documents, system entries, and legal paperwork.
Resend requests or supplemental documentation when necessary.
Process correspondence through email, fax, mail, and hand-service arrangements.
Scan, save, and maintain electronic records and supporting documentation.