Order Entry Specialist

Schneider Electric•Nashville, TN

12h•Onsite

About The Position

Join our Order Entry Specialist and become a key player in our supply chain operations. You'll ensure every customer order is handled with accuracy and care, coordinating across teams to deliver seamless fulfillment experiences.

Requirements

High school diploma or equivalent; associate degree or higher preferred.
1–3 years of experience in order entry, data entry, customer service, or related field.
Experience working with complex or project-based orders (e.g., CTO, PA, or custom solutions) preferred.
Proficiency in Microsoft Office Suite (especially Excel) and experience with ERP or order management systems such as Oracle and SAP.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Experience working in a cross-functional organization.
Strong written and verbal communication skills.
Ability to handle high-volume order processing.
Adaptability to changing processes, systems, and business needs.
Experience leveraging digital tools (e.g., automation, reporting dashboards, or AI tools like Copilot) to improve efficiency.

Nice To Haves

Customer Orientation — intermediate level; managing customer inquiries and ensuring positive order experiences
Order Management — intermediate level; processing transactions efficiently while maintaining accuracy across systems
Problem Solving — intermediate level; resolving order discrepancies and addressing fulfillment challenges quickly
Product Knowledge — intermediate level; understanding inventory to answer questions and support order accuracy
Drives for Results — intermediate level; meeting processing deadlines and maintaining high fulfillment standards

Responsibilities

Execute order administration functions to perform order processing transactions in the ERP and PA (Project Accounting) modules with a high degree of accuracy and attention to detail.
Review and verify order information, including pricing, product sku’s, and shipping details.
Communicate with internal departments (Project Coordination Support, PC, PM) to resolve PO discrepancies.
Maintain organized records of orders and related documentation within Service Now.
Provide support for customer inquiries related to order status.
Support continuous improvement initiatives aimed at reducing rework, increasing efficiency, and enhancing customer experience.
Identify and escalate issues that may impact order conversion or customer satisfaction.