Order Entry Specialist
Siemens•Atlanta, GA
•$40,555 - $69,523•Hybrid
About The Position
The Order Entry Specialist is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software. Effectively identify order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.
Requirements
- HS Diploma or GED
- 3 plus years’ of experience in a Customer Support role supporting industrial or construction electrical distribution products.
- Knowledge of SAP, Salesforce, and COMPAS.
- High Level of professionalism and excellent customer service skills.
- Must be eligible to work in the US with no sponsorship now or in the future.
Nice To Haves
- Associate degree or Industry related Certification.
- Strong problem-solving skills.
- Excellent communication skills enabling the facilitation of information flow between the channel partner and various people within Siemens, such as expediters, product managers, the EDI support team, the channel sales engineers for the account, and other customer support representatives.
- Bachelor’s degree in related discipline is preferred.
- 6 plus years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
- Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems
Responsibilities
- Interprets documented rules, past practices or instructions on a semi-independent level.
- Processes project orders while verifying accuracy of data to be entered.
- Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service.
- Responsible for processing multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment.
- Utilize CRM tool to directly communicate pricing errors, product verification, etc. to customers, suppliers and affiliates.
- Provide price and availability for multiple products within the assigned business segment.
Benefits
- Siemens offers a variety of health and wellness benefits to our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
